Ordering process
1. Inquiries and orders for works
Please feel free to contact us regarding the creation of our child's work .
・You will be asked to choose your favorite work and an invitation ticket will be distributed.
・Please choose the type and size of the artwork at the shop and use your invitation ticket to make payment.
2. Consultation after ordering
Once your order is confirmed, we will contact you within 24 hours.
・Please submit photos of your pet (approximately 10 unedited photos that clearly show its features ). It would be helpful if you could also provide several full-body photos that show its coat color and body shape.
・Based on your photo, we will decide on the main photo to use for production and then begin the production stage.
・We will start production after we confirm your payment. Please note that we cannot accept cancellations after production has begun.
3.Start of production
We will proceed with production in the order of orders .
When the project is nearing completion, we will contact you to confirm the completion.
・You can check the production period on each work's page.
4. Final confirmation and corrections
・After the work is completed, you will be asked to check the finished product through photos and videos. If you have any concerns, please feel free to contact us.
- It would be very helpful if you could give us specific information such as, "My child has this characteristic. Would it be better to do this?"
・We will do our best to accommodate your requested modifications, but there may be cases where it is technically difficult to reproduce the changes.
・Up to three revisions are available free of charge.
-If we do not receive a reply within 7 days of our final confirmation , we will assume that you have not requested any revisions and will ship the product as is.
5. Completion , shipping and delivery
-It will take approximately 10 to 15 business days from shipping to delivery .
- If there are no problems within 3 days after the product arrives, your order will be considered complete.